Website Privacy Policy

Background

We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, puredentalyork.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site, AND you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

"Account"

means an account required to access and/or use certain areas and features of Our Site;

"Cookie"

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

"Cookie Law"

means the relevant parts of EU Regulation 2016/679 - the General Data Protection Regulation (“GDPR”);

"Personal Data"

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

"We/Us/Our"

means Richard Fisher & Associates Ltd (Trading as Pure Dental York), a limited company registered in England under company number 06938335, whose registered address is 31 York Street, Dunnington, York, YO19 5QT, United Kingdom.

2. Information About Us

Our Site, puredentalyork.co.uk, is owned and operated by Richard Fisher & Associates Ltd (Trading as Pure Dental York), a limited company registered in England under company number 06938335, whose registered address is 31 York Street, Dunnington, York, YO19 5QT, United Kingdom.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
The right to access the personal data we hold about you. Part 13 will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 15.

6. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy

name;
date of birth;
gender;
business/company name;
job title;
profession;
contact information such as email addresses and telephone numbers;
demographic information such as post code, preferences, and interests;
IP address;
web browser type and version;
operating system;
a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

7. How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the General Data Protection Regulation (GDPR) at all times. For more details on security see section 7, below.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
Providing and managing your Account;
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site;
Supplying Our products and/or services to you (please note that We require your personal data in order to enter into a contract with you);
Personalising and tailoring Our products and/or services for you;
Replying to emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by following the unsubscribe link at the bottom of each email;
Market research;
Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news and offers on Our products and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Third parties (including Google, Facebook, Twitter, ShareThis) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
If you subscribed to one of our mailing lists, We keep your information until you either unsubscribe, or the mailing list is no longer used.
If you signed up for one of our products or services, We keep your information as part of that contract, for the life that contract plus two (2) years.

8. How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the General Data Protection Regulation (GDPR) including:
Limiting account access to essential personnel only;
Two Factor Authentication;
Secure backups over encrypted connections.
Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
Steps We take to secure and protect your data include:
Maintaining server firewalls;
Regular server patching and software updates;
Limiting account access to essential personnel only;
Minimum password strength requirements for all accounts;
Two Factor Authentication for account access;
Secure backups over encrypted connections.

9. Do We Share Your Data?

We may share your data with other companies in Our group for marketing purposes. This includes Our subsidiaries and/or Our holding company and its subsidiaries.
We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the General Data Protection Regulation (GDPR).
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

10. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will, however, be given the choice to have your data deleted or withheld from the new owner or controller, except in cases where your data is required as part of any ongoing contract with the new owner or controller.

11. How Can You Control Your Data?

In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy.

13. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, We will provide any and all information in response to your request free of charge. Please contact Us for more details at 7b1f1e150f12080f083b0b0e091e1f1e150f1a1702140910551814550e10, or using the contact details below in section 15.

14. Our Use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for live chat, blog post commenting and share buttons. In addition, Our Site uses analytics services provided by Google Inc, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.

15. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please email Us at 7b1f1e150f12080f083b0b0e091e1f1e150f1a1702140910551814550e10, or write to Us at 31 York Street, Dunnington, York, YO19 5QT, United Kingdom. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 13, above).

16. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.


Last Updated: 3rd March 2022

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Dunnington Dental Practice

Contact Details

31 York Street, Dunnington, York, YO19 5QT

Opening Hours

Monday

9am - 1pm & 2pm - 6pm

Tuesday

9am - 1pm & 2pm - 5:30pm

Wednesday

9am - 1pm & 2pm - 5:30pm

Thursday

9am - 1pm & 2pm - 6pm

Friday

9am - 1pm & 2pm - 5pm

Saturday

9am - 12:30pm

Sunday

Closed

Dunnington Dental Surgery in York

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Strensall Dental Practice

Contact Details

Martin House, 24 Barley Rise, Strensall, York, YO32 5AA

Opening Hours

Monday

9am - 1pm & 2pm - 6pm

Tuesday

9am - 1pm & 2pm - 5:30pm

Wednesday

9am - 1pm & 2pm - 5:30pm

Thursday

9am - 1pm & 2pm - 6pm

Friday

9am - 1pm & 2pm - 5pm

Saturday

9am - 12:30pm

Sunday

Closed

Strensall Dental Surgery in York

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Covid-19 Guidance

Updated - May 2022

Although general COVID-19 restrictions have now been lifted, there are different considerations in place for healthcare settings.

The dental practice is a unique environment in which the majority of treatments we carry out generate an aerosol, which is how COVID-19 and other respiratory infections can spread.

How can we limit the spread of infection in the Dental Practice?

  1. Keep the air moving rapidly. We have put air exchange systems in all our treatment rooms in order to ensure the aerosol can be cleared more quickly.
  2. Maintain our Personal Protective Equipment and Infection control procedures. We are continuing to follow the latest guidelines from the government on PPE and infection prevention and control.
  3. Continuing to wear masks in both patient and staff areas.

Advice for Patients

Practices are using personal protective equipment including masks to keep staff and patients safe.

  • When you attend your appointment, you will be asked some screening questions.
  • You will probably be asked to use hand sanitiser or to wash your hands when you arrive (and again before you leave)
  • You will also be asked to wear a mask in the waiting rooms if you can

There may be a delay in you receiving treatment.

The reason for the long waits is not all because of the backlog, but also because there’s a lot more disinfection of surgeries required after each treatment.

Calling the Practice

You no longer need to call us when you arrive. As you come in, please wear your own mask, and disinfect your hands with the gel provided. (If you have forgotten to bring one, a mask is available on entry).

Please make sure you keep your appointment if you have one. If you can’t make an appointment, your practice may be able to offer it to someone else who really needs it.

Please be assured that dental teams are working within the current guidelines issued by governments and are doing their best to help patients wherever possible.

Receptionists are also doing their best to ensure that priority cases are treated as soon as possible. Please treat all the staff with respect. We know it can be stressful, but they are doing their best to help.

How you can help:

  • Please do not arrive without an appointment.
  • With the exception of children and persons in need, patients should come alone.
  • Patients should attend wearing a mask if possible or be prepared to wear one.
  • Please do not arrive too early to the practice. If necessary, you may wait inside the practice.

As you would expect, your dental teams will be doing all they can to ensure you receive the treatment you require in the safest way.